VineBrook Homes
  • Maryland Heights, MO, USA
  • DOE +/-
  • Salary
  • Full Time

Health, Dental, Life, Supplemental Insurance, 401(k) w/match, PTO


Retention Admin

VineBrook Homes is an internally managed Midwest/Heartland-based real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties.  We began operations in late 2007.  We own or manage over 6,000 Single-Family Rental homes (SFR) in 12 states and 18 major Midwest/Heartland markets.  Additionally, VineBrook Homes is currently undergoing the next major expansion of its strategy, expecting to drive toward 10,000-15,000+ Homes.

 

Position Overview 

The Retention Administrator is responsible for securing lease renewals from existing residents, in an effort to maintain resident occupancy.  This is accomplished by executing upon a renewal plan as defined by the Portfolio Manager.  In addition to executing leases, the Retention Administrator is responsible for assisting current residents with concerns regarding their lease or their home. The Retention Administrator must maintain a positive relationship with our current residents by providing excellent customer service.

 

Responsibilities 

  • Functions as the primary point of contact for all existing resident lease experations and process all lease renewals.
  • Providing customer service to current residents with regards to lease changes.
  • Enforcing Lease and Resident Expectations.
  • Provides Support with Resident Relations.
  • Special Projects as assigned.

 

Qualifications

  • High School diploma.
  • 1-2 years' Experience in property Management
  • Must be organized and possess the ability to manage time and schedules.
  • Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills.
  • Ability to multi-task.
  • Ability to thrive in a fast-paced environment.
  • Aptitude with computers, internet, network phone systems, MS Office and Salesforce
  • Must be capable of working effectively with people from differing backgrounds/education levels.
  • Must be a natural connector. Ideal candidate will overcome objections and sell our residents on the value of continuing their residency with The Company.
  • Must be patient.  Introducing a rent increase requires the ability to not only "sell" the increase but sell our company.  Residents often bring their complaints and concerns to the table at time of renewal, and a resolution requires patience and understanding.
  • Must be a problem solver.
  • Must follow through and honor commitments made to residents, especially when working to resolve maintenance issues.
  • Must have financial astuteness, specifically having the ability to calculate rents and charges without guidance and assistance.
  •  

Preferred Education and Experience 

  • Knowledge of Yardi or similar property management software
  • Knowledge of Sales Force or similar software

Travel: 

  • Local travel is required. Applicant must have a valid driver's license 

 

Additional Requirements 

  • Pass a Motor Vehicle, Drug Screen, Credit, and Civil & Criminal Background Check

 

Additional Information/Benefits 

We offer industry competitive wages and benefits.  Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening. 

 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.  We are also a Drug Free Work Place.  Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration. 

 

 

VineBrook Homes
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