VineBrook Homes
  • Cincinnati, OH, USA
  • Full Time

Residential Service Manager – Property Management

VineBrook Homes is an internally managed Midwest-based real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single Family Rental Home (SFRH) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy, targets a unique opportunity building a portfolio of "Optimal House" assets in key Midwest markets. We own or manage over 3,000+ SFRH assets in 4 states and 4 major Midwestern cities. Additionally, VineBrook Homes is currently undergoing the next major expansion of its strategy, expecting to drive toward 7,500+ units.

We are currently seeking a qualified residential property Maintenance Service Manager who is skilled in plumbing, electrical, and carpentry with an emphasis on certified HVAC repairs/service. We are seeking a candidate to be a working Supervisor who desires a long term career opportunity with a successful company in the residential services industry.



Maintenance Service Managers are responsible for timely completion of maintenance service requests and turnovers for the Dayton portfolio. This position manages the Maintenance Department and its personnel while also performing maintenance duties when needed. Managers also oversee contractors and vendors.

Job Skills/Requirements

  • Prioritize and assign staff members and/or vendors as needed to respond promptly and efficiently to all manner of service requests in our residential rental environment.
  • Supervise / participate in after-hours on-call response program.
  • Responsible for departmental budget performance.
  • Inspect, repair, modify, and install HVAC equipment including refrigeration and air conditioning compressors, receivers, condensers, chillers, water cooling towers, forced air converter units, pumps, automatic and hand valves, expansion valves and capillary tubes.
  • Conduct preventive maintenance inspections of refrigeration units, isolated heating and ventilating units, and gas and electric operating air conditioning equipment. Repair and replace defective parts in units, equipment, and controls including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filers, controls, belts, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves.
  • Perform skilled electrical maintenance work in the repair, installation, and alteration of HVAC equipment, components, timer motors and wiring systems as needed. Diagnostic and troubleshooting experience a must.
  • Effective communication skills in interacting with residents/customers and manager a must. The ability and willingness to assist the team on varied and diverse project work and/or assignments in all areas of maintenance / service. Ability to track and turn in all part receipts, packing slips, contracts, and invoices daily. Participates in meetings, workshops, training, and seminars as assigned for the purpose gathering information to complete the assigned project in a timely manner.
  • Manages and maintains hard copy files representative of labor and materials, inspection reports and results. Creating status reports concerning the work performed. Documenting potential safety hazards. Familiar with applicable building codes, ordinances and State and local regulations pertaining to HVAC and refrigeration. Knowledgeable in the proper methods of storing equipment, materials and supplies. Must maintain and verify all required reporting and logs relative use of Freon and other EPA / OSHA required documentation for the entire Service team. Experience with YARDI property management software a plus.
  • Will be required to perform maintenance tasks in all service, maintenance, and turnover disciplines including, but not limited to, plumbing, electrical, carpentry, framing, roofing, siding and masonry.

Supervisory Responsibility

  • All maintenance and turnover personnel report to this position. Supervision of contracted vendors will be required of this role to include assignment of tasks, routine inspection of work, callbacks (as needed), invoice approvals, and dismissal of vendors that do not meet standards. This position reports to the Portfolio Manager.


  • Travel is primarily local during the business day.

Position Type/Expected Hours of Work

  • This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Participation in an on-call rotation is required.

Required Education and Experience

  • Management skills
  • High school diploma or equivalent
  • HVAC Certification
  • At least two years of Carpentry, Plumbing, HVAC, and Electrical experience.
  • Time Management skills
  • Strong Customer Service skills
  • Strong Communication skills (Verbal and Written)
  • Proficient using mobile devices such as iPads and iPhones.
  • Experience with Microsoft Office.

Preferred Education and Experience

  • Previous experience in a management role with at least 5 subordinates
  • Completion of Tech/ Vocational School/ College Degree Program
  • EPA Certification
  • Freon Handling Certificate
  • Electrical Certification
  • Bilingual (Spanish)
  • Knowledge of Yardi property management software
  • Knowledge of Salesforce CRM software
  • HVAC Journeyman or Masters License

Additional Requirements

  • Must have own tools, we will provide larger equipment.
  • Valid Ohio driver's license with clean driving record.
  • Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.

Additional Information/Benefits

We offer industry competitive wages and benefits.  Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.  We are also a Drug Free Work Place.  Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Maintenance, technician, service, repair, construction, turnover, journeyman, carpenter, electrician, superintendent, project, manager, contractor, site, supervisor, Foreman, plumber, general, Mason, painter, safely, osha, worker, laborer, HVAC, Plumbing, Electrical, property, management, rental, leasing, single, family, homes, real estate, EPA, Freon, carpentry, VineBrook, Dayton, Ohio, 45424

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