VineBrook Homes
  • Columbus, OH, USA
  • +/- DOE
  • Hourly
  • Full Time

Health, Dental, Life, Vision, Supplemental Insurance, 401(k) w/match, PTO

Service Admin Assistant – Property Management

VineBrook Homes was founded in 2007 and is focused on acquiring, renovating, leasing and operating single-family homes as rental properties. We own or manage over 7,000 properties in 8 states and 12 major Midwestern cities.  Additionally, VineBrook Homes is currently undergoing the next major expansion of its strategy, expecting to drive toward 10,000+ properties.

We are currently seeking a qualified Service Admin Assistant. We are seeking candidates who desire a long term career opportunity with a successful company in the residential services industry.



Under the supervision of the Service Manager, the Service Admin Assistant maintains the Service Technicians daily schedules and dispatches the technicians as service calls are initiated. This position assists with the on-call schedule for service technicians and maintains Yardi work order database with current information. Clear and concise communications with department managers, employees, contractors and residents. Provide accounting with maintenance contract billing information through the Yardi system.


Tasks-Duties-Responsibilities for this position.

  • Take incoming resident calls
  • Schedule and coordinate all service calls as calls are received
  • Create dispatch ticket for all service calls
  • Dispatch Service Technicians, debrief Service Technicians after completion of each call
  • Respond to all messages left overnight
  • Maintain the Yardi dispatch board / schedule
  • Contact residents with a "Parts Pending" status as parts are received for scheduling
  • Follow up on all pending and recommended work with residents utilizing the pending work log
  • Order parts for special orders (i.e. appliances)
  • Update Yardi work order database from service ticket
  • Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Competencies needed for this position.

  • Clear and concise communications (written and verbal)
  • Exemplary Customer Service skills
  • Data entry skills
  • Organizational skills
  • Time Management skills


  • No travel is expected for this position.

Position Type/Expected Hours of Work

  • This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Some overtime is required.

Required Education and Experience

  • High school diploma or equivalent
  • Two to five years' previous experience in resident service, dispatching, or project management

Preferred Education and Experience

  • Bilingual (Spanish)
  • Knowledge of Yardi or similar property management software
  • Knowledge of Sales Force or similar software

Additional Requirements

  • Valid Ohio driver's license.
  • Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.

Additional Information/Benefits

We offer industry competitive wages and benefits.  Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to any status protected by federal, state or local law.  We are also a Drug Free Work Place.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


VineBrook Homes
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