VineBrook Homes
  • Dayton, OH, USA
  • +/- DOE
  • Hourly
  • Full Time

Health, Dental, Vision, Life, 401(k) w/Matching, Vacation


Service Administrator – Property Management

We currently have an opening for a qualified Service Administrator for our Dayton office. We are seeking candidates who desire a long term career opportunity with a successful company in the residential services industry.

JOB DESCRIPTION

SUMMARY/OBJECTIVE

Under the supervision of the Service Manager, the Service Administrator maintains the Service Technicians daily schedules and dispatches the technicians as service calls are initiated. This position assists with the on-call schedule for service technicians and maintains Yardi work order database with current information. Clear and concise communications with department managers, employees, contractors and residents. Provide accounting with maintenance contract billing information through the Yardi system.

ESSENTIAL FUNCTIONS

Tasks-Duties-Responsibilities for this position.

  • Take incoming resident calls
  • Schedule and coordinate all service calls as calls are received
  • Create dispatch ticket for all service calls
  • Dispatch Service Technicians, debrief Service Technicians after completion of each call
  • Respond to all messages left overnight
  • Maintain the Yardi dispatch board / schedule
  • Contact residents with a "Parts Pending" status as parts are received for scheduling
  • Follow up on all pending and recommended work with residents utilizing the pending work log
  • Order parts for special orders (i.e. appliances)
  • Update Yardi work order database from service ticket
  • Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge-Skills-Abilities

Competencies needed for this position.

  • Clear and concise communications (written and verbal)
  • Exemplary Customer Service skills
  • Data entry skills
  • Organizational skills
  • Time Management skills

Travel

  • No travel is expected for this position.

Position Type/Expected Hours of Work

  • This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Some overtime is required.

Required Education and Experience

  • High school diploma or equivalent
  • Two to five years' previous experience in resident service, dispatching, or project management

Preferred Education and Experience

  • Knowledge of Yardi or similar property management software
  • Knowledge of Sales Force or similar software

Additional Requirements

  • Valid Ohio driver's license.
  • Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.

Additional Information/Benefits

We offer industry competitive wages and benefits.  Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to any status protected by federal, state or local law.  We are also a Drug Free Work Place.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

VineBrook Homes
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
.

Image Map

Logo Home Resident Services